Bitgrass

Privacy Policy

Bitgrass ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy ("Policy") explains how we collect, use, store, and share your personal data ("Your Data") when you interact with our website, products, services, or features (collectively, the "Services").

By using our Services, you acknowledge that you have read and agreed to the collection and use of your data as described in this Policy. If you do not agree, please refrain from using our Services.

1. Definitions

1.1 “Personal Data” Any information that can identify a living individual, either directly or indirectly.

1.2 “Usage Data” Information collected automatically through your use of the Services (e.g., browser type, duration of visit).

1.3 “Cookies” Small data files stored by your browser to help us recognize you, provide analytics, and enhance your experience.

1.4 “Data Controller” The entity that determines the purposes and means of processing personal data. For this Policy, Bitgrass is the Data Controller.

1.5 “Data Subject” The individual whose data is being processed.

1.6 “Third-Party Services” External platforms or partners that may assist in delivering our Services.

1.7 “User” Anyone accessing or using the Bitgrass Services. The User is also the Data Subject.

2. What We Collect

2.1 Personal Data. Email address, name (if provided), wallet address, and any other identifiers you voluntarily submit.

2.2 Usage Data. Browser type, IP address, access times, and actions taken within the Services.

2.3 Feedback & Correspondence. Information you share in surveys, emails, or support tickets.

2.4 Financial & Transaction Data. Wallet activity and transaction history involving our platform. We do not collect payment card data.

2.5 Cookies & Tracking Technologies. Data collected to optimize performance and user experience.

3. How We Use Your Data

Bitgrass uses collected data for the following purposes:

To provide, maintain, and improve the Services
To process transactions and support wallet interactions
To respond to support requests and inquiries
To notify you about technical updates or changes
To analyze platform usage and optimize features
To communicate promotions or relevant updates (you may opt out)
To protect against fraud, misuse, or technical issues

4. Sharing Your Data

We do not sell or rent your Personal Data. We may share it in the following circumstances:

Affiliates & Service Providers: To enable core services and functionality
Legal Requirements: To comply with legal obligations or respond to law enforcement
Business Transfers: In case of a merger, acquisition, or sale
With Your Consent: In limited cases, such as testimonials

5. Data Security & Retention

We implement industry-standard security measures to protect your information. However, no method of online transmission is completely secure. You are responsible for maintaining control over your wallet credentials.

We retain data as long as necessary for service provision, legal compliance, or as otherwise permitted under applicable laws.

6. Your Choices & Rights

You have rights under data protection laws, including:

Access to your data
Request correction or deletion
Object to or restrict processing
Withdraw consent for communications

To exercise these rights, contact us at [support@bitgrass.com].

7. Cookies & Tracking

You can manage cookie preferences in your browser settings. Some features may not work correctly if cookies are disabled.

8. International Use

If you are accessing Bitgrass from outside our operating jurisdiction, note that your data may be transferred and stored in locations with different data protection standards

9. Policy Updates

We may revise this Policy from time to time. Updated versions will be posted on our website with the effective date. Continued use of the Services implies acceptance of the updated Policy.

10. Contact

For questions, requests, or concerns regarding this Policy, contact us at:

Email: [support@bitgrass.com]